Reference

How aa123 Handles Your Personal Information

This privacy policy explains what data we collect when you use aa123, how we use it, and what rights you have over it.

Account data protectedbKash, Nagad, Rocket details handled securelyYour rights, clearly statedNo data sold to third partiesContact us to request changes

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team is the right starting point. We handle privacy requests through the channels below — include your registered email or phone number so we can verify your identity before making any changes to your account data.

Live Chat Open the chat icon from any page on aa123 to reach our support team directly. Mention your registered account and the nature of your data request to get started.

Email Support Send your privacy request to our support email listed in the contact section. Include your registered phone number — the one linked to your bKash, Nagad or Rocket wallet — for faster verification.

Account Settings Some preferences — like marketing consent and notification settings — can be updated directly from your account dashboard without needing to contact support at all.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply a few practical layers to keep your account data safe and to be clear about how long we keep it. Your data is not a revenue stream for us — it is operational information we need to run your account properly and no more.

Payment Data Retention

Transaction records for bKash, Nagad and Rocket payments are kept for the period required to resolve disputes or meet legal obligations, then securely deleted from active storage.

Cookie Controls

Session cookies keep you logged in on mobile and desktop. You can clear cookies from your browser settings at any time, though this will sign you out of your current session.

Account Access Security

Login attempts trigger an OTP sent to your registered phone number. If we detect an unfamiliar device or location, we flag the session and may ask you to re-verify before proceeding.

Requesting Your Data

You can ask us for a copy of the personal data we hold on your account. We aim to respond to verified data access requests within a reasonable period via your registered contact details.

Data We Gather and Why We Need It

aa123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the basics — your name, email address, phone number and date of birth — to verify your identity and keep your account secure. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we log the transaction

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reference and wallet details needed to process and confirm that payment. We do not store your full mobile banking PIN or password. We also collect device and session data — your browser type, IP address and session timestamps — to detect unusual login activity and protect
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your account from unauthorised access. Cookies help us remember your preferences and keep you logged in between sessions on both mobile and desktop. We use your contact details to send account-related messages such as withdrawal confirmations and security alerts. We do not send marketing messages without
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your consent, and you can update that preference from your account settings at any time. Your data is never sold to third-party advertisers. We share information only where required to process payments, meet legal obligations, or prevent fraud — and only with parties bound by confidentiality
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terms consistent with this policy. Availability of services depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on aa123

These are the questions we hear most often about how we handle account and payment data. If your question is not covered here, the live chat or email contact paths above are the fastest way to get a direct answer.

We collect your name, phone number, email address and date of birth at registration. This lets us verify your identity and keep your account secure from the start.

We log transaction references and wallet identifiers needed to confirm your payment. We do not store your mobile banking PIN, password or full account credentials at any point.

Yes. Contact us through live chat or email with your registered phone number. We will verify your identity and process your deletion request in line with our retention obligations.

We share data only where necessary — to process payments, prevent fraud or meet legal requirements. Third parties we work with are bound by confidentiality terms and cannot use your data for their own purposes.

Cookies keep your session active across mobile and desktop visits. You can delete them in your browser settings whenever you like, though doing so will log you out of your current session.

Reach out immediately via live chat or email. Include your registered contact details so we can investigate your account activity and respond with the steps we are taking.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us AccountRegister

How aa123 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Payment Data Retention

Cookie Controls

Account Access Security

Requesting Your Data

Common Questions About Your Privacy on aa123

01 What personal data does aa123 collect when I register?

02 Are my bKash, Nagad or Rocket payment details stored?

03 Can I ask aa123 to delete my account data?

04 Does aa123 share my data with third parties?

05 How do cookies affect my privacy on aa123?

06 Who can I contact if I think my account data has been misused?

Privacy Policy

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