Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and aa123 — what your account covers, how payments work through bKash, Nagad, and Rocket, and what applies based on your local law and eligible region.

Applies to all account typesCovers bKash, Nagad, Rocket paymentsEligibility depends on local lawUpdated terms take effect on noticeContact support with any questions

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — whether it is about account eligibility, a payment via Nagad or Rocket that did not clear, or a question about how a rule applies to your account — our support team can help. Reach out through any of the channels below and have your account details ready so we can respond directly.

Team online

Live Chat

Open the chat icon from your account screen. Give your registered mobile number and the section of the terms you want explained or disputed.

Email Support

Write to our support address for detailed terms queries. Include your account ID and any transaction reference from your bKash, Nagad, or Rocket history.

Help Centre

Our help centre covers common terms questions — account suspension, payment rules, and eligibility checks — with step-by-step account guidance.

HOW WE HANDLE THIS

Account Security and Policy Practices

We handle your account data, payment records, and identity information according to a clear internal policy. Here is what that looks like in practice across the areas that matter most to you.

Data Retention

We keep account and transaction records for as long as required under our internal compliance process. You can request a summary of your data by contacting support with your account ID.

Payment Security

Every bKash, Nagad, and Rocket transaction is logged against your account wallet. We use SSL encryption on all payment pages and do not store your mobile wallet PIN at any point.

Account Access Control

Login is protected by OTP verification sent to your registered mobile number. If you lose access, the account recovery path requires you to confirm the wallet number tied to your account.

Terms Updates

When we update these terms, we notify you via the contact method on your account — usually a message to your registered number. Continued use after the notice period counts as acceptance.

What These Terms Actually Cover

aa123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on aa123, you confirm that you have read and accept these terms in full. Access to our platform — including live casino tables, slots, crash games, and sports markets — depends on whether use is permitted under the laws of your country

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or region. We do not make that determination for you; it is your responsibility to check local law before proceeding. All deposits and withdrawals processed through bKash, Nagad, and Rocket are subject to the transaction limits and verification steps shown in your account wallet at the
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time of the request. We may ask you to verify your mobile wallet number or account identity before a withdrawal is released. This is a standard account-security step, not a penalty. Your account is personal and non-transferable. Sharing login details, running multiple accounts, or attempting to
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manipulate account balances in ways not permitted under these terms may result in account suspension. If you believe an error has occurred in your account or a transaction has not cleared correctly, contact our support team with the transaction reference shown in your wallet history so
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we can investigate promptly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked About Our Terms

These are the questions we see most often about how these terms apply to accounts, payments, and eligibility. If your question is not here, live chat can take you directly to the right answer.

Access and eligibility depend on your local law and region. These terms apply to all registered accounts, but it is your responsibility to confirm that using the platform is permitted where you are.

We will always notify you before a change takes effect — via your registered mobile number or account message. If you do not accept updated terms, you should stop using your account and contact support.

Check your bKash or Nagad transaction history for the reference code first. Then contact support with that reference and your account ID so we can trace the payment on our end and resolve it.

No. Your account is personal and non-transferable under these terms. Payments must come from a wallet registered in your own name. Sharing account access may result in suspension pending review.

Send a written request via email support with your account ID and registered mobile number. We will provide a summary of the data we hold within the timeframe set by our internal data policy.

Suspension means your account is temporarily restricted while we review a potential terms breach. You cannot deposit or withdraw during this period. We will contact you at your registered number to explain the next step.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Account Security and Policy Practices

Frequently Asked About Our Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 Can aa123 change these terms without notice?

03 What happens if my bKash or Nagad deposit does not appear in my account wallet?

04 Can someone else use my account to make a Rocket payment?

05 How do I request a copy of my account data or transaction history?

06 What does account suspension mean under these terms?

Terms & Conditions

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